One of the most common complaints about home improvement is salespeople that use the consultation and quote process as an excuse for a high-pressure sales presentation.
We’re different. We never want any homeowner to feel uncomfortable or pressured into a decision. In fact, we feel so strongly about it we created a “Customer Bill of Rights” to guarantee you an experience free of pressure.
We don’t come to your home to dominate the situation. We come to really listen to what you want and then educate you on your options.
Beware of any company that says “we can use your project as a model and give you a discounted price.” Also beware of complicated discount schemes or packages that are hard to understand. These kind of tactics are almost always ploys.
We don’t think it’s fair to offer you a price that is “only good for today.” If you want to sign with us that day, that’s great. But you shouldn’t feel like you have to.
Some consultations seem more about a company trying to tell you how great they are, instead of spending the time to listen and fully answer your questions. We’ll make sure we answer all your questions.
Yes, we’ll ask for your business. After all, we’re proud of the work we do and we think hiring us is an excellent decision. But that doesn’t mean we won’t hear the word “no” or “I need more time to think about it.”
We recommend checking out a company’s reputation online before meeting with them – if they have a spotty or bad record they are probably not even worth inviting to your home. But if you haven’t had an opportunity to do so, you should always check the company’s website and independent online reviews.
You can learn more about us by visiting our Reputation page.
Here’s the truth: you can always find someone willing to quote you a lower price. The problem is that an unrealistic quote means a company is cutting corners on quality or will be looking for ways to up-charge you later. These slippery practices will eventually put a company out of business, and then they won’t be there for you when you have a problem down the road.
We believe in straightforward, realistic quotes. See our Honest Quotes page for more information.
You are spending your money to invest in your home. You should be excited about how the results will make you feel. So really, why would you put up with a pressure-filled sales process? Don’t let anyone make you feel uncomfortable as you make a decision – this should be exciting!
Ready for a relaxed consultation and quote process? Give us a call.